The Government Transformation Programme (GTP) was introduced by the Prime Minister Dato’ Sri Najib Tun Razak in April 2009 and is led by him. The objective of GTP is two-fold – first, to transform the Government to be more effective in its delivery of services and accountable for outcomes that matter most to the rakyat; and second, to move Malaysia forward to become an advanced, united, and just society with high standards of living for all. This is in line with the national mission of achieving Vision 2020 – for Malaysia to become a fully developed nation.
The National Key Result Areas
The six National Key Result Areas (NKRAs) identified to spearhead the Government’s transformation are:
- Reducing crime
- Fighting corruption
- Improving student outcomes
- Raising living standards of low-income households
- Improving rural basic infrastructure
- Improving urban public transport
Enhancing accountability with Ministerial KPIs
Areas not covered by the NKRAs are still important and will continue to receive attention from the Government at the ministerial level. These areas – MKRAs – include targeted outcomes that the rakyat can see and feel (e.g., responding faster to public complaints and reducing the number of road traffic accidents). Similar to the NKRAs, these MKRAs and Ministerial KPIs (MKPIs) are a beginning and will continue to be refined and improved over time Accountability for delivery rests on each respective minister. The Prime Minister has also committed to reviewing the progress of all ministers every six months to ensure their performance is on track. The first reviews took place between November 2009 and January 2010.
Ensuring performance now
In order to achieve this level of performance, we acknowledge that the Government needs a new way of working – from the top leadership down through the entire civil service. The Prime Minister has led the way by requiring all ministers to set clear KPIs, which they must then report results against regularly. This practice is in the process of being cascaded throughout the Government.
We are also enhancing the transparency of our objectives, targets and plans – beginning with the GTP Roadmap. We expect to be held accountable for delivering targets we announce, and we will publish a progress report on an annual basis, starting in the first quarter of 2011, so that our achievements can be evaluated over time.
In addition, we have embarked on a series of reforms to enhance our capacity to deliver.
In our history, we have often taken the road less travelled and pragmatically charted our own course. We are doing it again. No other government in the world has undertaken such a bold transformation programme. However we understand that delivering these outcomes will not be easy. There will be setbacks along the way, including missed targets, initiatives that may not work, stakeholders who push back, resistance to change and new challenges we could not have foreseen. In transformation programmes of this scale it is also quite common for things to get worse – or feel like they are getting worse – before they get better. Despite these inevitable challenges, we must deliver.
When the Government Transformation Programme hits inevitable challenges and setbacks, we the Government and all Malaysians must remind ourselves of what is really at stake here and continue to stay the course. What is at stake is the achievement of Vision 2020, making a difference to the lives of all current and our future generations of Malaysians and further enhancing our nation’s reputation and position in the world.